Customer Service Representative Jobs in Oak Ridge, TN
At Advance Financial, you’re not just working a job in Oak Ridge—you’re delivering top-notch customer service to your community while building your career. Discover more about our customer service roles and apply today!
Need a Customer Service Job in Oak Ridge, TN?
Searching for a customer service rep role close to Oak Ridge? We want to hear from you! Advance Financial in Oak Ridge offers an ideal role for people who are upbeat, enjoy fast-paced work, and love engaging with people throughout Tennessee. We provide a $500 sign-on bonus after your initial 90 days on the job. Search Jobs
What can you expect as a customer service rep in Oak Ridge? If hired, you’ll solve problems daily—and gain the satisfaction of helping others. In Oak Ridge, Advance Financial’s Customer Service Representatives are the face of our brand, delivering a world-class experience to every customer.
Our team members must be open to working various shifts, including on weekends and holidays. This means there are plenty of shift options to fit your schedule! Explore opportunities for part-time and full-time work—apply now!
Experience a Day in the Life of a Customer Service Representative in Oak Ridge
Customer care comes first when you're an Advance Financial customer service representative in Oak Ridge. Your job description will include responsibilities such as:
- Greet and assist customers, ensuring they receive excellent customer service from the moment they walk in, say "Hello" over the phone, or initiate an online conversation.
- Work with a motivated Oak Ridge team to meet and exceed monthly goals, taking pride in your accomplishments and maintaining a positive attitude.
- Guide customers through the loan process, making it as seamless as possible.
- Address any customer questions (yes, we mean any) — you’ll be the expert they rely on!
- Follow company best practices to maintain consistency and excellence in customer interactions, and handle customer issues with care and patience.
- Handle cash and accurately reconcile a cash drawer—attention to detail is key!
- Build authentic relationships with customers and teammates to create a positive and collaborative environment.
- Take part in ongoing training and development to sharpen your skills and grow within the company.
- Jump in where needed to support your team and management in day-to-day operations.
What We Look For When Hiring Customer Service Reps in Oak Ridge
- High School diploma or equivalent required.
- Prior phone customer service experience is a plus, but a passion for helping others is what matters most.
- Experience in a service-related field, especially with cash handling, is preferred.
- Willingness to work in a performance-driven environment where your contributions are recognized.
- Reliable transportation and flexibility to travel between locations to meet staffing needs.
- Understand the demands of working in a retail environment.
- Strong sales skills with a focus on growing the company and providing real solutions for our customers.
- A keen eye for detail, good judgment, and the ability to stay coachable.
- Basic computer skills are required to navigate our systems.
Why You’ll Love Working at Advance Financial in Oak Ridge
At our company, we believe in a positive, supportive environment where everyone thrives. When you join us, you’ll enjoy benefits like:
- Competitive Pay: $16-$24 per hour.
- $500 Sign-On Bonus Available After 90 Days: Celebrate your 90th day with us!
- Paid Time Off: Generous PTO and additional paid time off for volunteer opportunities.
- Paid Parental Leave: Support for families when it matters most.
- 100% Company-Paid Health Insurance: We take care of you.
- 401k with a 5% Company Match: Invest in your future with us.
- Student Loan Repayment Plan: We help ease the burden of your student loans.
At Advance Financial in Oak Ridge, you’re not just getting a job—you’re joining a supportive team, building a career, and developing skills that last a lifetime. Looking for a customer service representative position in Oak Ridge with great challenges and rewards? Apply now. Let’s grow, side by side!
Physical Demands
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. He or she must be able to work with a computer screen that is quickly changing and flashing the user to be alert of specific information. Must be available to work all shifts, days, evenings, nights and weekends. Must be able to stand, stoop, bend, and reach overhead for up to 12 hours with little rest, except for unpaid meal break.
Work Environment
Fast-paced retail service environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
AAP/EEO Statement
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at the Company will be based on merit, qualifications, and abilities. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, or any other characteristic protected by law. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training. Any employees with questions or concerns about any type of discrimination in the workplace are encouraged to bring these issues to the attention of their immediate supervisor and/or the VP, Human Resources. Employees can raise concerns and make reports without fear of reprisal. Anyone found to be engaging in any type of unlawful discrimination will be subject to disciplinary action, up to and including termination of employment.