Customer Service Jobs Near You in Covington, TN

Find Your Customer Service Job in Covington, TN

If you're searching for a customer service rep job near Covington, we want to hear from you! Advance Financial in Covington offers an ideal role for people who are upbeat, enjoy fast-paced work, and love engaging with people throughout Tennessee. Enjoy a $500 sign-on bonus after your first 90 days with us. Search Jobs

Curious about the roles and responsibilities of a customer service rep in Covington? In this role, you’ll solve problems every day and experience the satisfaction of making a difference. In Covington, Advance Financial’s Customer Service Representatives are the face of our brand, delivering a world-class experience to every customer.

Team members must be available for various shifts, including weekends and holidays. That means there are a variety of shifts available that work with your lifestyle! Explore part-time and full-time roles, and apply today.

Experience a Day in the Life of a Customer Service Representative in Covington

As a customer service representative for Advance Financial in Covington, you will prioritize putting customer care first. Your job duties will include:

- Greet and assist customers, ensuring they receive excellent customer service from the moment they walk in, say "Hello" over the phone, or initiate an online conversation.

- Work with a motivated Covington team to meet and exceed monthly goals, taking pride in your accomplishments and maintaining a positive attitude.

- Guide customers through the loan process, making it as seamless as possible.

- Address any customer questions (yes, we mean any) — you’ll be the expert they rely on!

- Follow company best practices to maintain consistency and excellence in customer interactions, and handle customer issues with care and patience.

- Handle cash and accurately reconcile a cash drawer—attention to detail is key!

- Build authentic relationships with customers and teammates to create a positive and collaborative environment.

- Take part in ongoing training and development to sharpen your skills and grow within the company.

- Jump in where needed to support your team and management in day-to-day operations.

What We Look For When Hiring Customer Service Reps in Covington

- High School diploma or equivalent required.

- Prior phone customer service experience is a plus, but a passion for helping others is what matters most.

- Experience in a service-related field, especially with cash handling, is preferred.

- Willingness to work in a performance-driven environment where your contributions are recognized.

- Reliable transportation and flexibility to travel between locations to meet staffing needs.

- Understand the demands of working in a retail environment.

- Strong sales skills with a focus on growing the company and providing real solutions for our customers.

- A keen eye for detail, good judgment, and the ability to stay coachable.

- Basic computer skills are required to navigate our systems.

Why You’ll Love Working at Advance Financial in Covington

Our goal is to build a workplace that supports and uplifts both customers and employees. As part of our team, you’ll benefit from perks such as:

- Competitive Pay: $16-$24 per hour.

- $500 Sign-On Bonus Available After 90 Days: Celebrate your 90th day with us!

- Paid Time Off: Generous PTO and additional paid time off for volunteer opportunities.

- Paid Parental Leave: Support for families when it matters most.

- 100% Company-Paid Health Insurance: We take care of you.

- 401k with a 5% Company Match: Invest in your future with us.

- Student Loan Repayment Plan: We help ease the burden of your student loans.

Working at Advance Financial in Covington offers more than just a job—it’s a chance to build a career, gain lifelong skills, and join a team that cares about your growth. Looking for a customer service representative position in Covington with great challenges and rewards? Apply now. Together, we can grow and succeed!

Physical Demands

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. He or she must be able to work with a computer screen that is quickly changing and flashing the user to be alert of specific information. Must be available to work all shifts, days, evenings, nights and weekends. Must be able to stand, stoop, bend, and reach overhead for up to 12 hours with little rest, except for unpaid meal break.

Work Environment

Fast-paced retail service environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

AAP/EEO Statement

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at the Company will be based on merit, qualifications, and abilities. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, or any other characteristic protected by law. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training. Any employees with questions or concerns about any type of discrimination in the workplace are encouraged to bring these issues to the attention of their immediate supervisor and/or the VP, Human Resources. Employees can raise concerns and make reports without fear of reprisal. Anyone found to be engaging in any type of unlawful discrimination will be subject to disciplinary action, up to and including termination of employment.